Help with remote working and Progenesis

As we get to grips with our new lives in the presence of COVID-19, lots of you will now find yourselves working from home. We at Waters and Nonlinear want to ease a least a bit of the burden by offering a solution to accessing your Progenesis software installed at the lab or office.  

You may have found that if you try to use a local dongle over remote desktop (RDP) you will find that you will be taken to the licencing screen because the dongle will not be recognised, leaving you with no ability to access the software or your analysis. 

As a workaround for this, we will issue 2 month licence codes to those of you who find yourselves in this predicament whilst working from home. If the lockdown is still in effect after this, or if you require more runs, we will issue more codes as and when it’s needed.

Licence codes are a way to licence your runs without using the dongle – This will not affect your dongle. How they work is explained in this FAQ: http://www.nonlinear.com/progenesis/qi/v2.4/faq/sample-licensing.aspx  

If you require one of these whilst working from home, please contact support@nonlinear.com – This applies to any of you with a local dongle, regardless of current contractual status (whether in support or out of support).

Stay safe and please let us know if there is anything else we can do to help.

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