CEO Update on COVID-19

Dear Customers and Partners, 

At Waters, our purpose has always been centered on enhancing human health and well-being. Today, that purpose is more important than ever. As we continue to monitor the global Coronavirus pandemic, our top priority remains the health, safety and well-being of our employees, customers and partners while continuing to serve our customers and other stakeholders. We are committed to staying ahead of the curve on safety measures, while also continuing to deliver the technology, service, support and expertise you rely on Waters to provide. To that end, I would like to share a few key measures we have put in place: 

First, due to restrictions placed on travel and onsite visits, we have increased our bandwidth, capability and technology to support you remotely. At Waters we have extended our non-essential global travel restrictions until May 1 and will continually revisit this policy as time progresses.  

Second, we are limiting visitors to all our facilities and offices worldwide until April 1. While many visits can be turned into virtual meetings, we understand others need physical access to our facilities. All visitors that do come to our offices will need to fill out a screening form before being admitted.  

Third, given the technology we have at our disposal, many of us are readily able to work remotely. We have asked many of our employees around the world to work remotely until April 1. This proactive approach will help reduce risk in our facilities by protecting those that need to be in laboratories, manufacturing facilities and other capacities where remote work is not an option.  

Last, I want to reassure you we have a global business continuity team in place addressing every aspect of this dynamic situation. This team meets with me daily to ensure we are making data-driven decisions with speed and communicating with transparency.   

To all of our customers, partners and employees working day and night to manage through this pandemic, I thank you sincerely. I am truly humbled by the personal commitment, dedication and expertise all aimed at keeping us safe and healthy, especially those most vulnerable in our populations. It gives me a great sense of pride to participate in this innovative field and support each of you in your missions.  

We are all in this together, and my door is always open to you. 

Thank you,  

Chris O’Connell

Chairman and CEO at Waters Corporation

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