Helping you to help yourself

Sometimes you want the answer to a question straight away and you don’t want to ask someone and have to wait for a reply. In this instance when you don’t know the answer what do you do? For the Progenesis QI range of software, I’d like to share with you the resources we have to help you help yourself. You’ll be able to find answers to your questions quickly, easily and confidently.

What are these resources?

The Progenesis QI team have long been known for their great support and customer orientated philosophy. We have designed our website to help you make use of the software confidently and be comfortable knowing you can find help for any questions that you may have. Don’t forget too that you can use the search tool, top right on all our web pages, to quickly reach relevant help.

Image showing search box on web page nonlinear.com site search

User Guides

When you are just starting you need a little help to get you on your way with the software. With this in mind, we have created a user guide for you that you can download from the website to help you run through the workflow of the software. The user guide takes you through the complete analysis of the software using tutorial data that you can download from the website. Once you are confident with this workflow you can move on to your own data. We have a user guide for both the Progenesis QI software and the Progenesis QI for proteomics software.

Progenesis QI Starter Pack

Following hot on the heels of the user guide we have developed a unique starter pack for our customers. On our blog, we have written key informative articles about the software but sometimes it is difficult to know what to read first. The starter pack highlights some of those key articles, like understanding your analysis, what things should you be doing to confirm your analysis? And taking your analysis further etc. This isn’t specifically for new users of the software. Many existing customers use these targeted articles. Again we have designed specific starter packs for each of the products, Progenesis QI for proteomics and Progenesis QI.

FAQ’s

When you need a specific answer to a specific question then head over to the FAQ section on our website. Both FAQ pages have a multitude of questions. Questions that you may never even have thought about. Questions like “How do my experiment designs affect my analysis? And “Which runs should I use for peak peaking?”

The FAQ section on the Progenesis QI page has over 100 questions while the Progenesis QI for proteomics page has close to 100 questions. We keep the answers up-to-date when new versions come out and add popular questions that we feel are of benefit to our customers. Is there a question you have that we haven’t covered? If so let us know and we will be more than happy to get back to you.

Blog

We at Nonlinear love our blog. It houses resources that you can’t find elsewhere on the website. We have technical in-depth articles from our very own software developers. We have in-depth articles from our customers explaining how the software has helped them in their labs and how it too can help you in yours. We also have some lighter articles where we thank all of our customers for supporting Nonlinear though the years to help us make the software what it is today.

As I noted above the starter pack will highlight some of the posts we feel you should start with but if you want further reading about the software and areas like data quality or the new integration of Proteolabels for quantitative proteomics, supporting studies involving stable isotope labels then we have those blog posts for you.

Screenshot of the Nonlinear Blog blog.nonlinear.com

YouTube

In addition to our website, we do also have a YouTube channel with videos that have been designed to give you a walk-through of the software. Broken down into bite size chunks so you can view the area you want to look at and not an entire workflow. You can view experimental design setup, exporting results or creating and using tags to name but a few.

We have also grouped together playlists for your ease of use. Go ahead and check us out.

Screenshot of the Nonlinear Dynamics YouTube channel Nonlinear YouTube channel

Conclusion

We have tried to cover all the areas that you may need help with when using the Progenesis QI range. We take you from the beginning of the software analysis process through to advanced questions we receive from proficient power users. This combined with our YouTube channel gives you the tips you need to make sure you are confident in getting the results that you need from your analysis.

If you have used these resources but still need help with the software, then don’t hesitate to get in touch with our dedicated support specialists. They will be more than happy to help you, support@nonlinear.com.  If you are interested in trying the software for yourself then you can download them here:

Thanks for your continued interest in the Progenesis QI range of analysis software.

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